'It's a highly recognized brand, but we've got to take it to a new place,' Stankey said. Stankey said his vision to refresh the brand will go beyond advertising, though he didn't reveal specific details for how he intends to jumpstart the company's image.

The company's focus for the coming years will be building out 5G broadband service. Take yourself a minute so you can choose the right number and make easier to find the kind of help you need from AT&T. After being a 14 year customer with AT&T, they have made false agreements with me on July 22, And I need somebody at corporate headquarters to be aware of my entire situation. This is a list with all ATT Customer Service numbers, and its attention hours. If anybody knows how I can email them or actually have a phone conversation with somebody over there. AT&T shares have fallen about 25% in the last five years. I need to know how to get in touch with AT&T corporate headquarters. Neither deal paid off for Stankey, who was instrumental in acquiring both companies as former CEO Randall Stephenson's top lieutenant. He has also separated DirecTV into a standalone company as he attempts to focus on AT&T's wireless business, which fell behind Verizon and T-Mobile in terms of number of subscribers after T-Mobile and Sprint merged last year.ĪT&T spent more than $160 billion, including debt, to acquire WarnerMedia and DirecTV. Stankey is in the process of merging WarnerMedia with Discovery. The company's stodgy reputation as a landline telephone provider and reliable dividend payer to investors still exists, even as AT&T has morphed into a wireless carrier and owner of media assets, including WarnerMedia and DirecTV. Various iterations of AT&T brands have been around since the late 1800s, just years after the invention of the telephone.

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